Case Study: Core Levers to Effectively Achieve Results

by Laura Stone and Gus Garfield

This is a true story about a continuing journey of growth, self and group awareness, trust, and focus. The key characters include an internal team of decision analysis consultants (whom we will call the Analytics Team or A-Team here) in a large healthcare company, an internal organization development expert and StoneWorks Strategic Consulting, Inc. Dedicated and bright team members leveraged data to produce major change, sustain results and model a strategic change process in an increasingly complex industry and environment.

This story will highlight the research premise, the stimulus for the work, the milestones that drove the progress, the results achieved, and the team’s current state and conclude with what lies ahead in their future.

Our Approach

We start with a few basic premises:

  • Focusing a leader’s thinking on a combination of key thoughts allows him/her to drive different actions which lead to superior results.
  • The focus which leads to superior results comes from an understanding of whom and how organization serves – why it exists and who are the stakeholders.
  • Measuring success, and making choices and strategies which lead the organization to success, is tied to understanding the stakeholders – delivering what they want and expect is the raison d’être of the organization.

To realize the potential of these premises with an organization we concentrate our work in four areas:

  1. Understanding stakeholder needs and expectations
  2. Measuring how well the organization is doing in meeting those expectations
  3. Creating a shared understanding about where the organization is going, including its Purpose and how the organization will meet the expectations of the stakeholders
  4. Creating a strategy – the roadmap for getting where the organization wants to go

Central to the achievement of all of this, then, are the results, behaviors, actions, and thoughts of the leaders and their organizations. If we can enhance the way the organization moves along its strategic pathway, we should be able to enhance the outcomes of the organization as well.

Read the complete Case Study here... (Adobe PDF file)