The following article is featured in the Everest Group's Outsourcing Resource Center's April 2010 Issue:
The ROI for Strategic Change Management in Outsourcing
By, Laura Stone, CEO
Why do outsourcing initiatives fail? I believe poor change management is to blame.
Poor change management translates into:
- Slower speed of adoption
- Lower ultimate utilization
- Lower proficiency
Together, they all hurt the "return on investment" (ROI) "in an outsourcing effort and are limited to a "past focused" thinking to do the same activities better, cheaper, faster.
On the other hand, effectively managing the human side of change from a future-based approach can help you:
- Accelerate adoption
- Increase overall participation
- Improve the benefit employees realize from the change
These three things increase outsourcing ROI...
please click on the following link to view Laura Stone's full article:
Articles
- Linking Organizational Pride to Purpose
- Is Your Team Truly Aligned
- Changing Change Management
- Strategic Direction reviews: “When An Initiative Is Stalled By Warring Factions”
- The ROI for Strategic Change Management in Outsourcing
- Case Study: Core Levers to Effectively Achieve Results
- Diagnosing & Fixing Dysfunctional Teams
- Exploring Alignment
- Good Assumptions are Essential to Success
- How Nimble are You?
- Inside the Mind of the World-Class Leader
- Launching an Outsourcing Project with Partnered Relationships
- Stone + Company Credited by Gartner in CVS-IBM BPO Project
- Toss Conventional Wisdom for Fresh Thinking to Make Strategy Work