HRO Today: Change Management Column (May 2010)

Changing Change Management

By, Laura Stone 

A few years ago our firm landed squarely in the midst of a messy outsourcing project that ultimately experienced tremendous turnaround. Given that most of our prior work had been on projects that ranged from large-scale mergers to strategy alignment, this assignment gave us a new perspective. With this education, we paid close attention to solving the initial issue, which, at its core, was about good people losing sight of the big picture of their purpose and the impact their work had on other good people.

 

Once we started making headway, we began asking advisory firms, buyers, and providers whether they had a name for what we were doing. The result: No one in the industry had a name for the work we did, yet all said, “yes, that ‘it’ is missing!” So this inaugural column is about reconceiving the change management industry, to help bring it to a higher level of maturity that will help make large, complex deals work in a fundamentally better way...

 

To read this column in HRO Today please click here.