Strategy Alignment
The Systems department of a syndicated newspaper chain experienced explosive growth over a two-year period, increasing their staff by 400%. As a result, the focus shifted away from quality customer service to internal operational problems. Leaders had conflicting objectives. Projects were over budget and past deadline. Management lacked a clear sense of priority for the multi-million dollar projects in their current inventory. Employee turnover rose to over 30%.
Stone + Company’s mission was basically to help management turn things around. Using our Team 360™, we defined and analyzed the workflow, and identified redundant and inefficient processes. Then we partnered with senior management to clarify their priorities and create a customized development plan, built around the Interactive Leadership™ workshop, for key talent who needed improved management skills.
Results:
Projects are now completed on time and on budget. Morale has improved dramatically, which has had a direct impact on productivity and project turnaround time. An estimated $250,000 was saved in the first two months of the project.